Customer Service Representative (SSD) / Full Time – New York

Job Summary

Stone Source, LLC is currently seeking a full time Customer Service Representative (CSR) in our Flatiron, NY office. The ideal candidate will provide a world class, positive, buying experience for Stone Source clients, visitors, and stakeholders.  This individual will proactively communicate with clients regarding materials, shipping, pricing and availability of new products and technical details, as well as proactively contact clients to secure orders.


  • Support sales representative in sales-related activities; receive client calls, generate proposals and sample requests, send samples, provide pricing and other information as requested by client
  • Process orders, returns, freight claims and factory claims; follow up with clients
  • Manage projects in CRM on a daily basis
  • Interact with other departments to coordinate billing and shipping and to resolve issues
  • Display friendly and helpful service to clients and sales reps
  • Meet with clients in showroom as needed
  • Perform other tasks and special projects as assigned
  • Manage the forecasting process for billing, where the CSR is instrumental

Desired Skills, Experience & Qualifications

  • 1 year related work experience required
  • Fast and accurate data entry
  • Knowledge of MS Office, Outlook, CRM, and be able to learn inventory management system.
  • Strong organizational skills
  • Team-oriented contributor; must interface well and be eager to help others, as well as work independently

Please submit your resume along with salary requirements to:



Stone Source is a design-driven company that provides natural stone, porcelain tile and other materials. Headquartered in New York City, the company has showrooms in Boston, Chicago, Dallas, East Hampton, Houston, Los Angeles, Nashville, New Jersey, New York and Washington DC, and offices in Philadelphia, San Diego, San Francisco and Seattle. For over 30 years, the company has remained dedicated to serving the needs of architects and designers with cutting-edge, high-quality surfaces.

Stone Source is an equal opportunity employer.


  • New York, NY

Job Type

  • Full-Time
  • Drop files here or

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