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IT Help Desk Support / Full Time – New York, NY

Job Summary

Stone Source is currently seeking an experienced IT Help Desk Support Specialist to join our  team of professionals. The IT Help Desk Support Specialist will provide first level technical assistance to computer system end users. Answer questions or resolve computer problems for users in person, via telephone or remote location. May provide support concerning computer hardware and software, including but not limited to mobile devices, printing, email, Microsoft Windows operating systems, word processing, spreadsheets and scanning. This position will be in the Manhattan, NY office, but may need to visit the Carlstadt, NJ office on occasion.


  • Provide first level help desk services to ensure network services and application availability to end-users.
  • Track, route and properly escalate unresolved inquiries to the next level of support.
  • Resolve incidents with printers, copiers, scanners, ancillary equipment and mobile device support.
  • Maintain, diagnose, service and repair computer hardware, related peripherals and software.
  • Assist with creation, modification, and removal of user access in the core financial software and ancillary products.
  • Install and configure user workstations, phones, network devices and other IT related equipment.
  • Translate technical language through written and oral communications into information understandable by the end user.
  • Assist IT asset maintenance / Daily IT asset database maintenance
  • Configure and troubleshoot TN5250 or similar sessions to AS400 environment
  • As a member of the IT/help desk services staff, responds to software problem calls on site or over the phone for users. Investigates error messages and determines resolution. Reinstalls program or replaces files that are causing errors. Calls software vendor or accesses online technical support to obtain software update. Investigates appropriate areas of potential problem and determines resolution.

Knowledge, Skills, & Experience 

  • Experience required with Windows desktop operating systems and troubleshooting
  • Knowledge of Office 365 and included software applications like Outlook, Word, Excel, PowerPoint, Teams, Planner.
  • Familiarity with Microsoft CRM or other Customer Relationship Management Platform.
  • Great client communications regarding status, and expectations.
  • Knowledge of, or experience with, remote Windows administration techniques including RDP, LogMeIn or similar.
  • Experience with automation, backup (Carbonite), and/or security tools (Carbon Black) is a plus.
  • Eager to learn, with a desire to grow.
  • Experience with Dancik, AS400, TN5250 or similar system preferred.
  • Inventory experience preferred.
  • Finance background preferred, but not required.
  • Experience with an ERP preferred but not required.


  • Must be able to take direction from peers, execute plans, be a self-starter.
  • Ability to learn and obtain skills for Windows based Network / Domain administration.
  • Ability to identify and resolve basic computer system malfunctions and operations problems in a timely, accurate, and effective manner; with the ability to reason and analyze logical steps.
  • Requires the ability to work independently with direction from other IT support staff and perform all of the duties of the position efficiently and effectively.
  • Must have strong communication and training skills and be able to communicate technical information to non-technical users.


Stone Source is a design-driven company that provides natural stone, porcelain tile and other materials. Headquartered in New York City, the company has showrooms in Boston, Chicago, Dallas, East Hampton, Houston, Los Angeles, Nashville, New Jersey, New York and Washington DC, and offices in Philadelphia, San Diego, San Francisco and Seattle. For over 30 years, the company has remained dedicated to serving the needs of architects and designers with cutting-edge, high-quality surfaces.


  • New York, NY

Job Type

  • Full-Time

Job Summary

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