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Sales Support Assistant (SSA) / Full Time – Washington, DC

Job Summary

Provide a world class, positive, buying experience for Stone Source clients, visitors, and stakeholders. Proactively communicate with clients regarding materials, shipping, pricing and availability of new products and technical details. Proactively contact clients to secure orders. The SSA role is customer facing.

Responsibilities

  • Assist sales associates with gathering necessary documents and information to create and
    complete proposals.
  • Forecasting.
  • Ensure that proposal packages are complete prior to turning over to Order Administrator (OA).
  • Interact extensively with clients, internal sales team members and external firms to share
    information and order updates.
  • Provide back up to OA during times of high volume; OA is on PTO; as needed.
  • Update CRM and manage projects in CRM on a daily basis.
  • Interact with other departments to collect payment information and coordinate billing.
  • Collect information as needed for claims and returns.
  • Confirm delivery information including destination.
  • Liaison to Sales Rep and OA.
  • Responsible for customer-facing interaction including phone calls and emails.
  • Responsible for showroom walk-in’s as needed.
  • Perform other tasks and special projects as assigned.

Desired Skills, Experience & Qualifications

  • 1-year related work experience required.
  • Fast and accurate data entry.
  • Knowledge of MS Office, Outlook, CRM, and be able to learn inventory management system.
  • Strong organizational skills.
  • Team-oriented contributor; must interface well and be eager to help others, as well as work
    independently.

COMPANY DESCRIPTION

Stone Source is the nation’s leading designer and provider of high-quality natural stone and tile products for commercial and residential projects. Our design-driven company offers a curated selection of award-winning products to premier architects, designers, contractors, developers, and end clients for over thirty years. A domestically stocked product line and a worldwide network of exclusive design and manufacturing partners enable both immediate solutions and custom collaborations unique to each project. Products can be experienced in all major US markets through a multichannel distribution network of ten showrooms and forty sales representatives. For more information, visit the Stone Source website and virtually tour our products.

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